Support
A few answers, and a way to reach a person.
Anything not covered here? Write to chloe@mysticragondin.com. It helps to mention your browser and, if the question is about a chart, the birth date, time and place you entered. Never send anything you'd rather keep private; a chart question can be asked in general terms.
Using your key on another browser
Your purchase is a licence key rather than an account, so it travels with the key and not with a device. Paste it in on the new browser and the readings open there too, offline, from then on.
We keep no record of who bought what, which is the same reason there is no account to log into: it also means we cannot look your key up for you. If you have lost it and still have the receipt Stripe emailed you, write to us and we will do what we can.
If the chart looks wrong
A BaZi chart is only as good as the birth moment behind it, and small details matter more than in Western astrology:
- The birth time drives the hour pillar. Check it against a birth certificate if you can, "around eight" and 7:40 can produce different pillars.
- The place matters too. Clock time is corrected to solar time by longitude, so the city of birth, not of residence, is what counts.
- Historical clocks are handled for you. Wartime double summer time, pre-1949 Chinese zones and the like are resolved automatically; you don't need to adjust anything yourself.
If you don't know the birth time, say so when the ragondin asks: it will read the other three pillars rather than guess an hour pillar.
Freeing up space
The companion's language model is the only large thing stored, and only if you chose to download it. Clearing this site's cached data in your browser removes it; your chart is tiny by comparison, and the model can be downloaded again at any time.
If your chart disappears
Your chart lives in this browser and nowhere else, so clearing site data, using private browsing, or switching browser or device will start you over. Recasting it takes a minute: the birth moment is all it ever needed. Your licence key is the one thing worth keeping a copy of, since we hold no record of it.
Privacy questions
The short version: no account, no analytics, everything in your own browser. The full text is in the privacy policy.